Support · frequently asked questions
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Everything you want to know about TradeStack: plans, data, broker compatibility, support.
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Frequently asked questions
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Yes, no credit card required. The journal and checklist stay free with up to 20 trades a month included — plenty to see the product's value before going unlimited with Pro.
Absolutely. CSV and JSON export at anytime, full deletion with a support request. We only aggregate anonymous stats for the community.
No automatic broker import yet: entry is manual, taking just a few seconds per trade. You can export and re-import your data as JSON to switch devices or back things up.
No. Trade Stack is your journal and coach. TradingView stays as your charting tool. We plug in without competing.
The daily lesson, guided checklist and pre-session assistant are built so you stay on track. Many of our free users have been trading less than six months.
Pro and Funded plans are billed monthly or annually (save 20%). Billing is handled by Stripe. You get an invoice by email at each renewal.
Yes. You can switch from Free to Pro or Funded at any point from your account settings. The change takes effect immediately and billing is pro-rated.
No. The Free plan requires no credit card. A card is only requested when you choose to upgrade to Pro or Funded.
Yes, at any time and for free. Cancellation takes effect at the end of the current billing period. Your data and trade history remain accessible in read-only mode.
Yes. Both the Pro and Funded plans come with a 14-day free trial. You can test all features with no commitment. No charges during the trial period.
Annual billing gives you a 20% discount compared to the monthly rate. For the Pro plan, that amounts to roughly €48 in savings per year.
Yes. You can export all your trades in CSV or JSON format with a support request. The export includes all metadata: setup, mental state, checklist scores, notes, etc.
TradeStack is a responsive web app, accessible from any mobile browser. The interface is optimised for quick entry between trades.
Yes. The Funded plan is designed for prop firms and teams. It centralises journals for multiple traders, tracks collective statistics and enforces shared checklists.
By email at support@tradestack.fr, reply guaranteed within 24 business hours. For quick questions, the Discord community is often faster.
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